Log in to Axsy Mobile for Salesforce 

When you first log in to the Axsy app it will sync the relevant metadata (e.g. Page Layouts, Quick Actions and Mobile Flows) and user data from the Org, downloading everything the user will need to work offline. This process can take several minutes or seconds depending on the amount of information that has been configured to prime. 

Once priming has completed, a green banner will appear on the screen for a few seconds. 

For more information on how to configure what is synced to the Axsy Retail Execution Mobile App, please see this article: Configuring Flexible Sync

Network Issues

If you encounter device network issues when logging into the app, the following warning messages will be displayed:

  1. If a request takes more than 45 seconds to receive a response, the warning message "Slow network detected" will be displayed at the top of the screen.
  2. If a request takes more than 3 minutes to receive a response, the request will be cancelled and a warning pop-up with message "Network warning: "One or more requests has timed out, please check your internet connection" will be displayed and the user will be prompted to acknowledge via the "OK" button.